Upskill and contribute to a stronger local industry

Whether you’re starting out or looking to strengthen your existing business, these targeted micro-skills sessions are designed to help you and your team thrive.

The City of Wagga Wagga has partnered with the Riverina Community College to make available a range of accredited and non-accredited courses. Choose from a range of accredited courses, including Responsible Service of Alcohol (RSA), Food preparation and Presentation, Basic Barista skills and Behind the Bar operations.

This series offers practical opportunities to invest in skills that directly impact customer experience and business success.

Build confidence, lift service standards, and stay competitive in a fast-moving industry. These short, focused sessions are ideal for business owners and teams ready to upskill, attract more customers and contribute to a stronger local hospitality and tourism community.

Spaces are limited to two per business, per course, so don't delay, book in to a session today.  Please note the application form is the same for all courses and you can register for multiple courses at the same time. >>Apply Now<<

COURSES ON OFFER

Provide Service to Customers (non-accredited)
Monday 26th October 9am - 3.30pm (please note, this course may finish earlier)
Several outcomes of this unit:
* Service standards
* Rapport building
* Identifying needs
* Handling complaints
* Service recovery
* Internal feedback loops

Provide Responsible Service of Alcohol - SITHFAB021
Saturday 21st November 9.30am to 5.30pm
The successful completion of the RSA training will enable student to apply for a Liquor and Gaming NSW Competency Card (valid in NSW for 5 years).

Basic Barista – non accredited
Monday 7th December 9am to 1.30pm
Delivered by industry expert, Jessica Webster, students are given a fresh appreciation for barista skills. Jess has a wonderful knowledge on coffee beans, differences in milk, and being able to deliver variations of coffee orders.

First Aid – HLTAID011
Thursday 10th December 9am to 4.30pm
In this training, you will learn the skills and knowledge to provide a first aid response in a range of situations. This qualification is valid for three years. A self-directed online theory assessment must be completed prior to attending the full day practical (face-to-face) assessment.

COMING IN 2027 - Stay tuned

Food Preparation and Presentation (non-accredited)
Learning the importance of plate structure, colour and contrast, height and texture, garnishes, plate choice, and cleanliness is vital when working in Hospitality. Jessica will share her knowledge and passion with students in an engaging and practical delivery environment.

Behind the Bar – non accredited
A practical, hands-on course designed to build confidence and competence in bar service environments. Participants learn essential skills including correctly pouring beer, mixing classic drinks, and preparing popular cocktails, with a strong emphasis on consistency, presentation, and efficiency.
The course also covers bar set-up, equipment use, and responsible service practices, alongside high-quality customer service skills such as engaging with patrons, taking orders, and managing a busy bar environment. Ideal for those new to bar work or looking to refine their skills, Behind the Bar provides real-world training that can be applied immediately in hospitality and agritourism settings.

>>Apply Now<<